Clients are internal as well as external. Client Relationship Managers need to work hard at building outstanding relationships internally as well as with the end client if an organisation is to thrive.

More service providers are using unpaid interns to provide the extra quality and service clients demand while maintaining margins. The challenge is to manage them carefully enough so that client service standards don’t slip.

As part of our corporate social responsibility priorities aimed at educating those coming into business, more organisations should be “adopting” teachers and lecturers in business related subjects to help graduates to be more employable and productive from day one.