There’s been considerable coverage over recent days about the disgruntled Goldman Sachs employee who has caused a media storm regarding how he allegedly believes the firm treats its clients. There are some lessons to be learned here for all of us in the client relationship business that go way beyond Goldman Sachs and the investment banking business.

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Sky News interview with Simon-Rhind Tutt in Melbourne, Australia. Simon discusses the systems and processes that organisations can use to measure, manage and maximise the potential of business relationships. He explains how looking, finding and benchmarking the commercial ‘X’ Factor can really make a substantial difference.

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