Mistakes we all make and someone who doesn’t allow for them to happen will never be a good leader. It matters only how you deal with them. The problem is; when you don’t know your people have made a mistake or when nobody tells you, you will suffer as a leader from the self-defense mechanism of your own troops.

Face-to-face meetings help build good business relationships. But that could be affected by the emergence of the iPhone generation, who are used to communicating through digital devices. Suppliers and clients will have to find ways to manage this.